FAQs

Our rigorous recruitment process includes skills assessments, multiple interviews, reference checks, and background verification. We specifically seek candidates with e-commerce experience and strong English communication skills. Only 2% of applicants successfully join our team. Once hired, each assistant completes comprehensive training in e-commerce platforms, communication protocols, and productivity systems before being matched with clients.

Our virtual assistants have specialized training and experience with major marketplaces including Amazon, Walmart, eBay, Shopify, Home Depot, Target Plus, and more. We match you with assistants who have specific experience relevant to your platforms and business model.

Most clients are matched with their virtual assistant within 5-7 business days after completing our needs assessment. Our onboarding process is designed to get your assistant productive as quickly as possible, typically within the first week of service.

We offer flexible scheduling options to accommodate your business needs. Our full-time assistants work 40 hours per week, which can be scheduled during your business hours regardless of time zone. Part-time assistants work 20 hours per week with scheduled time blocks. We can also accommodate split shifts or extended hour coverage for businesses requiring wider availability.

Unlike independent freelancers, all Retail Reach assistants work under a managed service model. Each client is assigned a Customer Success Manager who monitors assistant performance, provides additional training when needed, and ensures service quality. We also perform regular quality audits and provide detailed performance reports.

Our Retail Reach Workspace™ App includes built-in time tracking, task management, and productivity reporting. Your Customer Success Manager also provides regular performance reports highlighting key metrics relevant to your business goals. Additionally, we establish clear KPIs during onboarding to measure the impact of your virtual assistant.

We maintain a backup system for all clients. If your primary assistant is unavailable due to illness or emergency, we provide a temporary replacement to handle urgent tasks. If you’re unsatisfied with your assistant for any reason, we’ll replace them at no additional cost and ensure a smooth transition of knowledge and responsibilities.

All assistants sign comprehensive NDAs and confidentiality agreements. We implement strict data security protocols including secure access management, regular security training, and monitoring of all systems. Our Workspace App features enterprise-grade security, and we can work within your existing security framework for system access.

No long-term contracts are required. Our services are offered on a month-to-month basis, though we do provide discounted rates for clients who commit to 3-month, 6-month, or annual terms. Most of our clients maintain long-term relationships due to the value our assistants provide.

Unlike freelancers, our virtual assistants are:

Communication happens through your preferred channels. Most clients use a combination of:

Yes, all of our virtual assistants are fluent in English with excellent written and verbal communication skills. We also have assistants available who speak additional languages if your business requires multilingual support.

Many of our most successful clients are small business owners who use our services to scale operations without adding full-time employees. Our part-time plans are specifically designed to provide affordable support for small businesses. The ROI typically comes from freed-up time to focus on growth, reduced operational errors, and improved customer service.

Please contact us directly and our team will be happy to address any additional questions you may have about our services, process, or how we can support your specific business needs.