Healthcare and wellness professionals face unique challenges in today’s rapidly evolving landscape. From managing patient communications and appointment scheduling to handling insurance verification and maintaining compliance requirements, the administrative burden can significantly impact the time available for patient care and business growth.
Retail Reach provides specialized virtual assistants with healthcare administrative expertise to support medical practices, wellness centers, and health-related businesses—allowing practitioners to focus on patient care while ensuring their operations run smoothly and efficiently.
Our mental health practice needed help managing the transition to telehealth. Our Retail Reach assistant quickly adapted to our systems, helped patients with technical setup, and maintained our schedule so effectively that we retained 98% of our clients through the transition.
As a solo wellness practitioner, I was spending more time on administrative tasks than with clients. My Retail Reach VA now handles all my scheduling, email communications, and social media, allowing me to take on 40% more clients without feeling overwhelmed.
After bringing on a Retail Reach assistant to manage our patient scheduling and insurance verification, our providers gained back nearly 15 hours per week for patient care. Our no-show rate dropped by 35%, and patient satisfaction scores increased significantly.